1. ACCEPTANCE OF TERMS

By accessing or using the website, telehealth portal, scheduling platform, or any services provided by Brezia Healing ("Services"), You agree to be bound by these Terms of Service ("Agreement"). If You do not agree to these terms, you may not use Our Services. This Agreement is effective upon Your first use of the Services.

2. DESCRIPTION OF SERVICES

Brezia Healing provides telehealth mental health therapy services, including individual therapy, family therapy, group therapy, crisis support, and diagnostic evaluations, delivered via secure, HIPAA-compliant video and communication platforms. We also provide access to a client portal for scheduling, billing, document signing, and secure messaging.

3. ELIGIBILITY

You must be at least 18 years of age to enter into this Agreement and use Our Services. If You are under 18, a parent or legal guardian must consent to these Terms on Your behalf. By using Our Services, you represent and warrant that You meet this eligibility requirement. Our telehealth Services are currently available only to residents of Pennsylvania.

4. USER ACCOUNTS AND REGISTRATION

To access certain features of Our Services, you may be required to create an account through Our client portal. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of Your account credentials and for all activity that occurs under Your account. You must notify Us immediately of any unauthorized use of Your account.

5. TELEHEALTH INFORMED CONSENT

Use of Our telehealth Services is subject to a separate Informed Consent for Telehealth Services, which You will be required to review and sign prior to Your first session. The Informed Consent describes the nature of telehealth therapy, its benefits and limitations, confidentiality, emergency procedures, and Your rights as a client. Your continued use of telehealth Services constitutes Your acknowledgment and acceptance of that consent document.

6. PRIVACY AND HIPAA COMPLIANCE

Brezia Healing is committed to protecting the privacy and security of Your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices describes how We collect, use, and disclose Your protected health information and is incorporated into this Agreement by reference. By using Our Services, you acknowledge receipt of Our Notice of Privacy Practices.

7. CONFIDENTIALITY

All communications between You and Your therapist are confidential and protected by Pennsylvania state law and federal regulations. However, confidentiality has legally required limitations. We may be required to disclose information without Your consent in the following circumstances:

• (a) when there is a serious and imminent threat to Your safety or the safety of others;
• (b) when abuse or neglect of a child, elder, or dependent adult is suspected;
• (c) when disclosure is required by court order or subpoena; or
• (d) when required by law or regulatory authority.

Any such disclosures will be limited to the minimum necessary information.

8. APPOINTMENT SCHEDULING AND CANCELLATION POLICY

Appointments must be scheduled through Our approved scheduling platform. We require at least 24 hours advance notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice, or no-shows without prior contact, may result in a late cancellation fee as outlined in Your Financial Agreement. Repeated cancellations or no-shows may result in termination of services.

9. FEES, BILLING, AND PAYMENT

Fees for services are outlined in the Brezia Healing Fee Schedule provided to You at intake. Payment is due at the time of service unless other arrangements have been made in writing. We accept major credit cards, debit cards, HSA/FSA cards, and other approved payment methods. For clients using insurance, you remain responsible for any co-pays, co-insurance, deductibles, or amounts not covered by Your plan. A Good Faith Estimate of anticipated costs will be provided prior to Your first session in accordance with the No Surprises Act.

10. INSURANCE AND BILLING

Brezia Healing may bill Your insurance carrier on Your behalf if We are in-network with Your plan. You authorize Us to release any information necessary for billing purposes. You agree to provide accurate and complete insurance information and to notify Us promptly of any changes to Your coverage. For out-of-network clients, we will provide a superbill upon request that You may submit to Your insurance carrier for potential reimbursement.

11. INTELLECTUAL PROPERTY

All content on the Brezia Healing website and client portal, including but not limited to text, graphics, logos, images, and therapeutic materials, is the exclusive property of Brezia Healing and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without Our express written permission.

12. PROHIBITED USES

You agree not to use Our Services for any unlawful purpose or in any way that violates this Agreement. Prohibited uses include but are not limited to:

• impersonating any person or entity;
• submitting false or misleading information;
• attempting to gain unauthorized access to any portion of Our Services;
• harassing, threatening, or abusing any individual; and
• transmitting any harmful, offensive, or disruptive content through Our platforms.

13. DISCLAIMER OF WARRANTIES

OUR SERVICES ARE PROVIDED ON “AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. BREZIA HEALING DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BREZIA HEALING, ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Brezia Healing and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to Your use of the Services, Your violation of this Agreement, or Your violation of any rights of a third party.

16. SECURITY

Any passwords used for Services are for individual use only. You will be responsible for the security of Your password(s) at all times. From time to time, we may require that You change Your password or use multifactor authentication. You are prohibited from using any services or facilities provided in connection with the Services to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If You become involved in any violation of system security, we reserve the right to release Your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents. We reserve the right to investigate suspected violations of the Agreement. We reserve the right to fully cooperate with any law enforcement authorities or court order requesting or directing Us to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate this Agreement.

BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL RIGHTS NOT SPECIFICALLY SET FORTH HEREIN, AND AGREE TO HOLD COMPANY HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER COMPANY OR LAW ENFORCEMENT AUTHORITIES.

17. DISPUTES

Any and all disputes, controversies or claims (each a "Dispute") arising out of, relating to or in connection with the Agreement, including, without limitation, any dispute regarding its arbitrability, validity or termination, or the performance or breach thereof, shall be exclusively and finally settled by arbitration under Delaware law administered by the American Arbitration Association ("AAA"). Any party may initiate arbitration by notifying the other party (a "Request for Arbitration"). The arbitration shall be conducted on a confidential basis in accordance with the AAA rules governing commercial arbitration (the "Rules") in effect at the time of the arbitration, except as they may be modified by the provisions of this Agreement. The place of the arbitration shall be Birmingham, Alabama. The language of the arbitration shall be English. Any decision or award as a result of any such arbitration proceeding shall be in writing, shall provide an explanation for all conclusions of law and fact, and shall include an assessment of costs, expenses, and reasonable attorneys' fees. Any such arbitration shall be conducted by an arbitrator with at least ten (10) years of experience practicing law and experience with commercial disputes involving SaaS or other cloud-based web services. If the parties fail to appoint a person to serve as arbitrator within fifteen (15) days after delivery of the Request for Arbitration, the AAA shall appoint an appropriate arbitrator in accordance with the Rules. Judgment upon an arbitration award may be entered in any court of competent jurisdiction.

18. MISCELLANEOUS

If any part of this Agreement is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

You agree that no joint venture, partnership, employment, or agency relationship exists between You and Company as a result of this Agreement or use of Our Services.

This Agreement constitutes the entire agreement among the parties relating to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written between You and Us with respect to Our Websites and Services. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when You use the Website or any of its Services. You should review the Agreement from time to time to determine if any changes have been made to the Agreement. Your continued use of the Website after any changes have been made to this Agreement signifies and confirms Your acceptance of any changes or amendments to this Agreement. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by Company must be in writing and signed by an authorized representative of the Company. The section titles in the Agreement are for convenience only and have no legal or contractual effect.

19. CONTACT INFORMATION

If You have any questions about this Agreement or Our Services, please contact Us:

Brezia Healing

Heather Arculeo, LCSW

Milford, Pennsylvania

Email: harculeo@breziahealing.com